Pink Chiffon Return Policy

PCB gladly accepts returns within 7 days of fulfillment for store credit only. Items must be returned in the condition in which you received, unworn and unwashed or will be subject to denial.

Please not tags must be attached - no tags = no refund We will not accept returns with signs of wear or deodorant stains.

Please not we do not accept any returns with human hair or excessive animal hair covering the garments. We will offer a 50% store credit or will send items back to you at no charge if the above is found.

Please head to our return portal in customer log in account  to start your return! If you have any questions feel free to contact us via email, pinkchiffonbtq@outlook.com.

• Pink Chiffon Boutique does not offer any exhanges.
• Shoes must be returned in their original box or bag provided and placed inside an additional protective shipping safe box/bag to be eligible. If there is any damage to the original package, your return will not be accepted.
• Please note the customer is in charge of shipping back the return. Pink Chiffon Boutique does NOT provide return labels.
• Please not: Orders CANNOT be changed, cancelled or modified after checkout.
• If orders are returned outside of our return policy window, Pink Chiffon Boutique has the right to decline the approved return and it will be returned back to you at no cost.

Items damaged or defective may be returned by contacting Customer Care via email within 3 DAYS of delivery. 

Final sale items cannot be returned or exchanged. the following is a list of FINAL SALE items:

• Jewelry
• Sunglasses
• Handbags
• Hats & Claw Clips
• Bathing Suits 
• Items Marked Final Sale

Hawaii/Alaska/Puerto Rico & PO Boxes:

• Please not all orders being shipped to Alaska, Hawaii, Puerto Rico will be subject to additional charges. We will send you an invoice once the order has been completed for additional shipping costs.
• Please not all PO Boxes will be subject to additional shipping charges. We will invoice you for additional shipping cost.

International Orders - Canada ONLY!

- Please note we ship out all international orders within 5 business days. We do NOT accept returns or exchanges for any international purchases.

 

Defective Items

• If you have received a defective item, please contact customer care, pinkchiffonbtq@outlook.com, within 3 DAYS to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.
• We are not responsible for damages to clothing cause by improper care or handling or incorrect sizing.
• The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects.

How long does it take to process the return?

• Please allow up to 5-10 business days once we receive your return, to be processed - you will receive an email confirmation with an e-credit gift card once your return is complete.

 Pink Chiffon is NOT responsible for:

• Delays with US Postal Service, UPS or FedEx shipping
• Lost, damaged, or marked delivered items. To file a claim with the carrier, please go to their appropriate pages. Find File a claim.

Wrong Address Disclaimer

• It is the buyer's responsibility to make sure that they enter the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. 
• If there is a problem with your tracking number or package delivery, please contact the courier directly before contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will receive your order. Please contact us after the estimated delivery time has passed. 
• All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your address, but you have not received your order, please contact the carrier directly to investigate the issue. We cannot be held accountable for packages where the tracking information state the package has been delivered to your order address. 

Carrier Contact Numbers:

USPS: 1-800-275-8777

FedEx: 1-800-463-3399

UPS: 1-800-742-5877